Customer Engagement Manager

Richmond, BC
North America

Have a passion for networking and engaging with people?

Join a world leader and make a difference! Transoft Solutions is an international leader in the development of innovative software for the transportation engineering design sector. With offices in eight countries around the world, we provide transportation professionals with productivity-enhancing tools they can trust, giving them the confidence to build the safest and most efficient roads, ports, airports and rail systems.  Transoft has a corporate culture that embodies a perfect balance between its corporate social responsibility, its customers and its employees’ well-being, and developing great products.  This winning combination makes working at Transoft an exciting and rewarding experience.

We currently have an opening for a Customer Engagement Manager at our head office in Richmond, BC.

 

ABOUT THE OPPORTUNITY

Expanding our influence and geographic reach, the Customer Engagement Manager will be responsible for developing a network of brand champions that will facilitate sales opportunities, build partnerships with educational institutions, and promote the Transoft brand as thought leaders in transportation engineering software.

Key Responsibilities

  • Create and cultivate a network of product “ambassadors” or “Brand Champions” in targeted geographic regions who, under your leadership, will:
    –   engage with local customers and prospects to provide product training and demonstrations.
    –   provide product feedback and identify opportunities to improve, enhance or introduce new products.
    –   assist with software beta testing programs.
    –   gather customer testimonials for Transoft’s marketing team.
    –   contribute content to assist with social media and marketing programs.
    –   assist in creating content for marketing and sales.
  • Further to the creation of a robust network of “Brand Champions”, the incumbent will:
    –    create and sustain a robust customer engagement mechanism.
    –    liaise with peers within Transoft’s business units, marketing, sales and product development  teams, acting as the key intermediary and voice of the community.
    –    gather and share feedback collected through our community:

    • to help business units and product development teams make informed decisions about future software improvements and innovations.
    • to augment Transoft’s corporate marketing, product marketing, and sales programs.
    • to continually maintain our position as leaders in offering best-in-class customer service.

    –    corral customer feedback and shape it into business cases for new development opportunities
    –    identify leads for customer success stories to assist with marketing.
    –    explore opportunities to partner with educational institutes to promote advocacy of our  software to shape product developments.

 

ABOUT YOU
As a highly energetic and intuitive leader, you display tenacity, insight, and forethought in the execution of your duties.  You have the ability to dig into details while maintaining strategic sight on the big picture.  Nobody has ever called you shy.   You are enthusiastic and know how to harness excitement and momentum. You have enough technical savvy and can speak with confidence and conviction to our champions, customers, and advocates. You can comprehend the vision, develop the building blocks and execute on the details that will get us to meet our short and long term strategic plans.

Experience and Qualifications

  • Minimum: Bachelors in science, marketing, business administration, or relevant field required. Experience/education related to civil or transportation engineering is a strong asset.
  • 5+ years of experience, preferably in a technical industry and in a B2B environment.
  • You have a proven track record in developing and nurturing a highly engaged community
  • Experience with engineering software, is a bonus.

Skills, Knowledge and Abilities

  • You have strong business acumen and the ability to learn and apply understanding of the “business” of our business; creating value for our partners, stakeholders, customers, and the functional interdependencies within our organization.
  • You have excellent communication and presentation skills. 
  • You are a team player, a self-starter, and can work effectively with a wide variety of people.
  • You are highly motivated, take initiative, and drive for results.
  • You are exceptionally diligent, detail oriented and organized.
  • You are able to travel within North America (up to 25% in a year.)

 

ABOUT US
Transoft Solutions develops innovative and easy-to-use software for transportation engineering professionals. Since 1991, civil engineers and technologists, architects, and planners across local, regional and national agencies, airport authorities, cities and ports, have all come to rely on our field-researched design solutions. Our team of engineers work closely with the world’s leading authorities such as AASHTO, ITE, TRB, TAC, Austroads, and CROW to develop highly specialized applications serving more than 40,000 users in over 130 countries. We are committed to providing best-in-class customer support through our offices in Canada, Sweden, the United Kingdom, The Netherlands, Australia, Germany, India, and China, enabling professionals to design with confidence.

We believe in teamwork, personal growth, superb customer service and continuous improvement. We like to celebrate our successes, our milestones, and our diversity. Transoft stands behind three building blocks for success: our Customers, our Products, and our People; and culture is a very integral part of our existence. We take every opportunity to enjoy and share the benefits of having large company ambitions with small company agility. We are engineers and developers, account managers and marketers, accountants and administrators. Yes, we might be professional nerds, but after getting to know us, you’ll find that Transoftees are passionate, curious, generous, competitive and friendly. We work hard together to exceed our customers’ expectations.

 

JOIN US
Transoftees are a diverse group and we all benefit from the unique ideas, experiences and talents that make up Transoft. Transoft knows that its greatest resource is the diversity of its people. We invite you to join us. We offer an attractive and competitive compensation package including pay-for-performance incentives, professional development opportunities, savings programs, group health benefits, family friendly policies and flexible work options. If you’re bright, creative, resourceful, and want to make a real difference in this world, rather than just be another ‘cog in the wheel’, join our team and start on a journey you won’t regret!

To apply for this position, please visit: https://transoftsolutions.bamboohr.com/jobs/view.php?id=14

We wish to thank all applicants for their interest, however, only candidates under consideration will be contacted. The successful candidate will be required to work out of Transoft’s head office in Richmond.  We will consider relocating the successful candidate.