Customer Engagement Manager

Richmond, BC
North America

Have a passion for networking and engaging with people?  Join a world leader and make a difference! Transoft Solutions is an international leader in the development of innovative software for the transportation engineering design sector, with offices in eight countries around the world.  But that’s not all.  Besides making a huge difference to the global transportation planning and design community, Transoft has a corporate culture that embodies a perfect balance between its corporate social responsibility, its customers and its employees’ well-being, and developing great products.  This winning combination makes working at Transoft an exciting and rewarding experience.

 

We currently have an opening for a Customer Engagement Manager at our head office in Richmond, BC.

 

ABOUT THE OPPORTUNITY

Our community loves us. We want to harness that excitement and passion by building a network of product champions. We are looking for a Customer Engagement Manager to develop and support a network of Product Champions.

 

Key Responsibilities:

  • Develop: Working with a cross-functional team, develop a community program to build and support product champions.
  • Communicate: Liaise with and support product champions with training and content.
  • Administer: Organize and co-ordinate champion schedules, agreements and compensation.

 

ABOUT YOU

You are a matchmaker. You like to connect the dots and put the right people in the right place at the right time, so much so that your mantra is “I know someone that can…”. Highly intuitive, you understand how people think and know what they are looking for.

 

Nobody has ever called you shy. You are energetic and know how to harness excitement and momentum. You have enough technical savvy and in time will be able to speak our language when connecting with our Champions. You have the ability to comprehend the vision, develop the building blocks and execute on the details that will get us there.

 

Experience and Qualifications

  • You have a Bachelor’s in related discipline and/or relevant experience
  • You’ve gained 5+ years of experience, preferably in a technical industry and in a B2B environment.
  • You have a proven networking track record.
  • Experience with engineering software, is a bonus.

Skills, Knowledge and Abilities

  • You have excellent communication and presentation skills.
  • You are a team player and a self-starter. You work effectively with a wide variety of people and can take initiative.
  • You are highly motivated with a passion for success.
  • You handle pressure well and you are an enthusiastic person.
  • You are exceptionally diligent, detail oriented and organized.
  • You are able to travel within North America (up to 25% in a year.)

 

ABOUT US

We are the global leaders in transportation engineering software. Since 1991, Transoft Solutions has invested in people, software, and technology to help our clients achieve their full potential. But we’re not just in the business of developing engineering software; we also believe in delivering outstanding sales and technical services.

 

We develop and support innovative and time-saving CAD-based software for engineers, architects, and drafters for their civil and infrastructure design and planning needs. Transoft’s products have become the de facto standard of the departments of transportation of many state and national agencies throughout the world – a level of success that clearly makes us a worldwide leader in our field!  Visit transoftsolutions.com/ for more details about the company.

 

We believe in teamwork, personal growth, superb customer service and continuous improvement. We like to celebrate our successes, our milestones, and our diversity. Transoft stands behind three building blocks for success: our Customers, our Products, and our People; and culture is a very integral part of our existence. We take every opportunity to enjoy and share the benefits of having large company ambitions and small company agility. We are engineers and developers, account managers and marketers, accountants and administrators. Yes, we might be professional nerds, but after getting to know us, you’ll find that Transoftees are passionate, curious, generous, competitive and friendly. We work hard together to exceed our customers’ expectations.

 

JOIN US

Transoftees are a diverse group and we all benefit from the unique ideas, experiences and talents that make-up Transoft. Transoft knows that its greatest resource is the diversity of its people. We invite you to join us. We offer an attractive and competitive compensation package including pay-for-performance incentives, professional development opportunities, savings programs, group health benefits, family friendly policies and flexible work options. If you’re bright, creative, resourceful, and want to make a real difference in this world, rather than just be another ‘cog in the wheel’, join our team and start on a journey you won’t regret!

To apply for this position, please visit: https://transoftsolutions.bamboohr.com/jobs/view.php?id=14

We wish to thank all applicants for their interest, however, only candidates under consideration will be contacted. The successful candidate will be required to work out of Transoft’s head office in Richmond and must reside in Metro Vancouver.