The CD Key is the 12 character alphanumeric key that came with your software package. This key is required, along with your license number, to install SIGMA. The Installation Code is the 8 digit number displayed on startup in the Program Authorization dialog. The Authorization Key is the 16 character alphanumeric key used to authorize the software for use beyond the set grace period.

To move SIGMA from one Standalone computer to another, please use the Move Program procedure which is outlined in SIGMA user's guide.

Please contact our Sales department via phone at 604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your network needs are met.

Please start AutoCAD® and type CUI on the command line so that Customize User Interface dialog box is displayed. In the top left section, expand Partial Customization Files, and check if SIGMA is on the list and if it is marked as Unresolved.

If you have SIGMA on the list and it is marked as Unresolved, please right click on it and unload it. Click on OK to close CUI dialog box, and then close AutoCAD®. Use SIGMA desktop shortcut to start it in AutoCAD®, and confirm that this time you can see SIGMA toolbar or ribbon.

If MicroStation ®V8i is installed after installing SIGMA, the toolbar will come up blank (i.e. no icons). Problem can be remedied by copying SIGMA.dll, which can be found in SIGMA folder, to the C:\Program Files\Bentley\MicroStation\mdlapps\icons folder. This is assuming that your MicroStation is installed in default location. If you have MicroStation® installed elsewhere, please adjust the above path accordingly (i.e. locate the mdlapps folder and if the folder named icons is not already in there, create a new icons folder and paste our dll within that icons folder).

Please note that for MicroStation® V8i (Select Series 2), you should copy GuidSIGN.dll file into: C:\Program Files\Bentley\MicroStation® V8i (SELECTseries)\MicroStation\icons Or if you have 64-bit version of Windows, please copy the GuidSIGN.dll to: C:\Program Files (x86)\Bentley\MicroStation® V8i (SELECTseries)\MicroStation\icons

Please use the following instructions:

1. Open MicroStation®
2. Go to Workspace -> Function Keys
3. On the right hand side you will have drop down list. Please select one key from that list, for example F4.
4. If you are in MicroStation® V8, on the bottom please click on button Edit, and then type the following line in the field New: MDL L "C:\Program Files\Transoft Solutions\SIGMA 1\SG8i.ma"

If you are in MicroStation® XM, type the following in the Action field:

• MDL L "C:\Program Files\Transoft Solutions\SIGMA 8\sgXM.ma"

Please note that you should adjust the file path accordingly to where the .ma files are installed on your machine.

You can also create a function key shortcut for unload by going to Workspace -> Function Keys and selecting for example F4 and CTRL, and using the following line:

• For XM: MDL unload SGXM
• For V8i: MDL unload SG8i

When using SIGMA tools you will always have option of clicking on Help button which will display detailed information on the available options for the selected tool.

There are two problems that can cause this error:

A. The Transoft Solutions License Server is not started. To check if the License Server is running:

1. Select Start ->Run, then type “services.msc” and click OK
2. In the services dialog, please ensure that Transoft Solutions License Server is started.
3. If it is not, right-click Transoft Solutions License Server in the list, then select Start

B. A firewall is blocking SIGMA from accessing the License Server. To check if a firewall is blocking communications:

1. Disable the firewall, and start SIGMA.
2. If SIGMA loads correctly, it is likely the firewall is blocking communications. Please ensure that the appropriate port is not blocked by your firewall (by default, the Transoft Solutions License Server uses TCP port 27099).

A database open failed message indicates that SIGMA is not able to connect to the local database.

SIGMA 1.0 version is using Microsoft SQL Server 2005 Express. Please check the following:

1. Select Start ->Run, then type “services.msc” and click OK
2. In the services dialog, please check if you have the following service on the list:
   SQL Server (TRANSOFT)
3. If you do have that service, please make sure that it is started. If it is not started, please right click on it and select Start.
4. If you do not have that service on the list, or you are having problems starting it, please contact our Technical Support.

A database synchronization failed error message indicates that the workstation is not able to communicate with the server database. This error will not prevent users from working with the software. However, the sharing function of the software will be disabled.

Please verify that the “SQL Server (TRANSOFTSERVER)” Service is started and running on the server (Start -> Run and type in: services.msc).

If the SQL Server services are running on the server, it is possible that the firewall on the server or on a workstation is blocking communications from the workstation to the SQL Server database. Please add the following exceptions to the firewall:

1. Port Number: 1433
2. Applications: sqlservr.exe, sqlbrowser.exe

For Windows Firewall, the procedure is as follows:

1. Browse to Control Panel -> Windows Firewall
2. In the Windows Firewall dialog box, click the Exceptions tab
3. Click Add Port then enter the following:
   • Name: SQL
   • Port Number: 1433
   • Protocol: TCP
4. Click OK
5. Click Add Program -> Browse, then add the following:
   • C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
6. Click OK
7. Click Add Program -> Browse, and add the following:
   • C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
8. Click OK

Please browse to License Server folder. If you have selected a default installation path, then browse to: C:\Program Files\Transoft Solutions\License Server

Right click on the License Server folder, select Properties and click on the Security tab. Please check if the SYSTEM is on the list and that it has Full Control. If the SYSTEM is not on the list or does not have Full Control, please add it and change permissions accordingly to allow Full Control for the SYSTEM.

After that, reinstall SIGMA.