The CD Key is the 12 character alphanumeric key that came with your software package. This key is required, along with your license number, to install TORUS. The Installation Code is the 8 digit number displayed on startup in the Program Authorization dialog. The Authorization Key is the 16 character alphanumeric key used to authorize the software for use beyond the set grace period.

To move TORUS from one standalone computer to another, please use the Move Program procedure which is outlined in TORUS user’s guide.

Please contact our Sales department via phone at 604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your network needs are met.

Please start AutoCAD®, type CUI on the command line so that Customize User Interface dialog box is displayed. In the top left section, expand Partial Customization Files, and check if TORUS is on the list and if it is marked as Unresolved.

If you have TORUS on the list and it is marked as Unresolved, please right click on it and unload it. Click on OK to close the CUI dialog box and then close AutoCAD®. Use the TORUS desktop shortcut to start it in AutoCAD® and confirm that now the TORUS toolbar or ribbon is displayed.

If MicroStation® V8i is installed after installing TORUS, the toolbar will come up blank (i.e. no icons). This issue can be remedied by copying the TORUS.dll, which can be found in TORUS folder, to the C:\Program Files\Bentley\MicroStation\mdlapps\icons folder. This is assuming that your MicroStation® software is installed in the default location. If you have MicroStation® installed elsewhere, please adjust the above path accordingly (i.e. locate the mdlapps folder and if the folder named icons is not already in there, create a new icons folder and paste our dll within that icons folder.)

Please note that for MicroStation® V8i (Select Series 2), you should copy TORUS.dll file into: C:\Program Files\Bentley\MicroStation® V8i (SELECTseries)\MicroStation\icons Or if you have 64-bit version of Windows, please copy the TORUS.dll to: C:\Program Files (x86)\Bentley\MicroStation® V8i (SELECTseries)\MicroStation\icons

Please use the following instructions:

1. Open MicroStation®
2. Go to Workspace -> Function Keys
3. On the right hand side you will have drop down list. Please select one key from that list, for example F4.
4. If you are in MicroStation® V8i, on the bottom please click on button Edit, and then type the following line in the field New: MDL L "C:\Program Files\Transoft Solutions\TORUS X\tr8i.ma" . If you are in MicroStation® XM, type the following in the Action field: MDL L "C:\Program Files\Transoft Solutions\TORUS X\trXM.ma"

Please note that you should adjust the file path accordingly to where the .ma files are installed on your machine. (X should be replaced with the version number).

You can also create a function key shortcut for unload by going to Workspace -> Function Keys and selecting for example F4 and CTRL, and using the following line:

• For XM: MDL unload trXM
• For V8i: MDL unload tr8i

TORUS ships with interactive step-by-step tutorials. Play the various tutorials to see what TORUS can do. Click Tutorials on the TORUS menu or toolbar. You can also check our website Training Services page for Self-Paced, Live Online or Classroom Training options.

There are two problems that can cause this error:

A. The Transoft Solutions License Server is not started. To check if the License Server is running:

1. Select Start ->Run, then type “services.msc” and click OK
2. In the services dialog, please ensure that Transoft Solutions License Server is started.
3. If it is not, right-click Transoft Solutions License Server in the list, then select Start

B. A firewall is blocking TORUS from accessing the License Server. To check if a firewall is blocking communications:

1. Disable the firewall, and start TORUS.
2. If TORUS loads correctly, it is likely the firewall is blocking communications. Please ensure that the appropriate port is not blocked by your firewall (by default, the Transoft Solutions License Server uses TCP port 27099).

A database open failed message indicates that TORUS is not able to connect to the local database.

TORUS 1.0 version uses Microsoft SQL Server 2005 Express. Please check the following:

1. Select Start ->Run, then type “services.msc” and click OK
2. In the services dialog, please check to see if you have the following service on the list: SQL Server (TRANSOFT)
3. If you do have that service, ensure that it is started. If it is not started, right click on it and select Start.
4. If you do not have that service on the list or if you are having problems starting it, please contact our Technical Support.

TORUS 2.0 version uses Microsoft SQL Compact Edition (CE). Please check the following:

1. Browse to TORUS workstation folder. For example, if you have used the default install path, you should then browse to:
   • On Windows XP: C:\Program Files\Transoft Solutions\TORUS 2
   • On Windows 7 and Vista: C:\Users\Public\Transoft Solutions\TORUS 2
2. Right click on the TORUS folder and then select Properties
3. Click on the Security tab and check if the user has Full Control. If not, change permissions to Full Control.

Please browse to License Server folder. If you have selected a default installation path, then browse to: C:\Program Files\Transoft Solutions\License Server

Right click on the License Server folder, select Properties and click on the Security tab. Please check if the SYSTEM is on the list and that it has Full Control. If the SYSTEM is not on the list or does not have Full Control, please add it and change permissions accordingly to allow Full Control for the SYSTEM.

After that, reinstall TORUS.