Sales Support Representative

Richmond, BC
North America

Have a passion for software?  Join a world leader and make a difference! Transoft is making a huge difference to the transportation planning and design community. With offices around the world, Transoft Solutions is an international leader in the development of innovative software for the transportation engineering design sector.

ABOUT THE ROLE

We currently have an opening for a Sales Support Representative at our head office in Richmond, BC. In this role, you will provide outstanding customer service by directing customer inquiries and providing support to the entire sales team with clerical and sales support activities.

Key Responsibilities:

Sales Support

  • Manage and maintain database list; update customer information and sales tasks activities in the CRM system.
  • Assist with Order Processing when needed.
  • Manage and maintain vendor registration procedures for state, city and county accounts
  • Generate monthly renewal quotes; follow up with customers.
  • Call customers about marketing campaigns, for generating meetings, or attendance to webinars. 
  • Assist the accounting team with invoices and payment follow-up.

Customer Service

  • Manage the corporate phone system in a professional and customer friendly manner; maintain call management system.
  • Manage communication with clients; screen, qualify and forward incoming calls; respond promptly to customer inquiries.
  • Provide post-sales customer service and satisfaction support.

ABOUT YOU

You believe that exceptional service makes all the difference. You are exceptionally detail-oriented, and a true TEAM PLAYER!

You are an experienced user of Microsoft Office programs (Word, Excel and Outlook), can think on your feet, have great communications skills and have excellent customer management skills. You are looking to start your career in Sales or Customer Service and are looking for an exciting company to join.

Experience and Qualifications:

  • You have a diploma in a related field or have equivalent relevant experience.
  • Software sales (especially B2B experience and CRM system experience is an asset

Skills, Knowledge and Abilities:

  • You are persistent, adaptable and able to work in a dynamic environment.
  • You are proficient with Microsoft Office products.
  • You are highly organized and have strong-time management skills.
  • You pay attention to detail and are accurate in your work.
  • You are a good communicator; you have both clear verbal and writing skills. You are comfortable reaching out to customers by phone.

ABOUT US

We are the global leaders in transportation engineering software. Since 1991, Transoft Solutions has invested in people, software, and technology to help our clients achieve their full potential. But we’re not just in the business of developing engineering software; we also believe in delivering outstanding sales and technical services.

We develop and support innovative and time-saving CAD-based software for engineers, architects, and drafters for their civil and infrastructure design and planning needs. Transoft’s products have become the de facto standard of the departments of transportation of many state and national agencies throughout the world – a level of success that clearly makes us a worldwide leader in our field! Visit transoftsolutions.com/ for more details about the company.

We believe in teamwork, personal growth, superb customer service and continuous improvement. We like to celebrate our successes, our milestones, and our diversity. Transoft stands behind three building blocks for success: our Customers, our Products, and our People; and culture is a very integral part of our existence. We take every opportunity to enjoy and share the benefits of having large company ambitions and small company agility. We are engineers and developers, account managers and marketers, accountants and administrators. Yes, we might be professional nerds, but after getting to know us, you’ll find that Transoftees are passionate, curious, generous, competitive and friendly. We work hard together to exceed our customers’ expectations.

JOIN US

If you are bright, creative, resourceful, and want to make a real difference rather than be just another ‘cog on the wheel’, we invite you to join us. We offer an attractive and competitive compensation package including pay-for-performance incentives, professional development opportunities, savings programs, group health benefits, family friendly policies and flexible work options.

To apply, visit: https://transoftsolutions.bamboohr.com/jobs/view.php?id=38

Candidates must be eligible to work in Canada and live in the Metro Vancouver area. We wish to thank all applicants for their interest, however, only candidates selected for interviews will be contacted.