Have a passion for software? Join a world leader and make a difference! Transoft is making an enormous difference to the transportation planning and design community. With offices around the world, Transoft Solutions is an international leader in the development of innovative software for the civil/transportation engineering profession. The company is more than 30 years old and we are proud of the extent of our user footprint – over 50,000 users in 150 countries worldwide. The company’s success is a result of our amazing work culture, our innovative and highly sought-after products, and the superb customer service we deliver.

We currently have an opening for a Technical Support Analyst based out of our Bangalore office.

ABOUT THE OPPORTUNITY

The technical support analysts at Transoft are members of the DevOps Team. They provide superb technical support and customer service to Transoft’s user base and Transoft’s internal teams.

KEY RESPONSIBILITIES

• Provide superb customer service by getting to the root of the customer’s issue and providing the most efficient solution.
• Provide product technical assistance to both internal and external clients. Define and diagnose issues by applying technical expertise, product knowledge, communication and problem-solving skills.
• Simulate and isolate problems in the test environment.
• Prepare and develop AutoCAD/MicroStation drawings.
• Actively assist Quality Assurance and Development teams with new software release testing and issue reporting.
• Generate documentation in the form of issue reports, technical tips and best practices.
• Communicate software related issues to product management and developers.
• Communicate client issues and feature requests to development teams for consideration in future software releases.
• Prepare and lead technical presentations for internal and external clients.

BENEFITS and PERKS

• Flexible work arrangements (hybrid options)
• Annual performance-based bonuses
• Outstanding achievement recognition programs
• Charitable donation matching
• Educational assistance and training opportunities
• Company and team building events

ABOUT YOU

You love technology and like to figure out how things work. You are a problem solver and a relationship builder. You instill confidence because you know the answers – you are the “go-to” person in your field of expertise. You are an excellent communicator and have a unique talent in that you can visualize situations and verbalize solutions. You care about the user experience.  You are looking for a place to grow, learn new skills and contribute to a collaborative team environment.

EXPERIENCE and QUALIFICATIONS

• Degree in an engineering or computer related discipline
• 2-3 years experience in CAD drafting, including AutoCAD and MicroStation
• Proficient in CAD Drafting using AutoCAD or Microstation. Knowledge of other CAD software such as Civil 3D or other civil design products would be considered an asset.

SKILLS, KNOWLEDGE, and ABILITIES

• Excellent command of English. Other languages are advantageous.
• Ability to maintain a professional customer-oriented attitude with excellent communication skills both written and verbal.
• Must be resourceful, organized, dependable, detail-oriented, well organized, and a team player.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Programming experience, installing and configuring MS Windows, Network and CAD environments considered an asset.
• Experience working with a CRM system considered an asset.
• Able to work hours that support our international client base. This position is shift based (starting at 6:30am OR ending at 6:30pm).

ABOUT US

Since 1991, Transoft Solutions has developed advanced and highly specialized software solutions for aviation, civil infrastructure, transportation, and operational professionals. Transoft Web Applications Pvt Ltd (TWA) is a subsidiary company of Transoft Solutions (International) Inc., Canada. It focuses mainly on software development, marketing support services and software distribution in India. Transoft is the global leaders in transportation engineering software. Our portfolio of planning, simulation, modeling, design, and road safety analysis solutions is used every day by thousands of organizations in over 150 countries worldwide. Clients include government agencies at the federal, state, county, and municipal levels, as well as major international airports and top engineering and architectural design firms. But we’re not just in the business of developing engineering software; we also believe in delivering outstanding sales and technical services.

We believe in teamwork, personal growth, superb customer service and continuous improvement. We like to celebrate our successes, our milestones, and our diversity. Transoft stands behind three building blocks for success: our Customers, our Products, and our People; and culture is a very integral part of our existence. We take every opportunity to enjoy and share the benefits of having large company ambitions and small company agility. We are engineers and developers, account managers and marketers, accountants, and administrators. Yes, we might be professional nerds, but after getting to know us, you’ll find that we are passionate, curious, generous, competitive and friendly. We work hard together to exceed our customers’ expectations. We also believe that it is important to leave this world in a better place and we strive to give back to our communities. Transoft is a diverse group, and we all benefit from the unique ideas, experiences and talents that make-up Transoft. We know that are greatest resource is the diversity of our people

WHY JOIN US?

We offer an attractive and competitive compensation package including pay-for-performance incentives, professional development opportunities, family friendly policies, and flexible work options. Hybrid work options are available for this job. If you’re bright, creative, resourceful, and want to make a real difference rather than just be another ‘cog on the wheel’, join our team and start on a journey you won’t regret!

We wish to thank all applicants for their interest, however, only candidates under consideration will be contacted.

https://transoftsolutions.bamboohr.com/careers/125