Tech Support Analyst

Rotterdam, South Holland
Europe, Middle East & Africa

Have a passion for software?  Join a world leader and make a difference! Transoft is making a huge difference to the transportation planning and design community. With offices around the world, Transoft Solutions is an international leader in the development of innovative software for the transportation engineering design sector.

ABOUT THE OPPORTUNITY

We currently have an opening for a Tech Support Analyst at our office in Rotterdam, The Netherlands, our European Headquarters.  This is an exciting opportunity for someone who wants to develop with a rapidly growing company. The EMEA region is an important market for Transoft and we have been expanding rapidly with offices in Germany, Belgium, Sweden and the UK, with more to come in future.

The Tech Support Analyst is a point of contact for our resellers and clients to assist them with their technical support requests regarding the installation and usage of the Transoft Solutions software.  In this role you will provide premium support with a top customer experience in mind. The Tech Support Analyst will report to the Product Support Specialist and will collaborate with our technical support staff and developers in Canada.

Key Responsibilities:

  • Provide a high quality of technical support in English and French via phone and email.
  • Answer phone calls and emails to identify, analyze and resolve technical support questions.
  • Provide hands-on technical support to clients by accessing their systems via remote support software.
  • Log and document information in CRM tools.
  • Create content for Transoft Solutions software.
  • Write and update FAQ documents and knowledge base articles.
  • Provide technical product presentations and training to clients and resellers.

ABOUT YOU

You are an individual that can easily adopt new software on a technical level. You enjoy assisting our clients by providing them a working solution to their requests in a way they can stay productive in using the Transoft Solutions software. Ideally, you will have experience in working with computer aided design (CAD) software in an AEC firm. You have strong communication skills and strong work ethic, enjoy working in a dynamic team and can operate independently.

Requirements and experience:

  • Strong customer commitment and quality focus.
  • Strong technical troubleshooting and problem resolutions skills.
  • Strong written and oral communications skills in English and French. Knowledge of other languages is an asset.
  • Knowledgeable about recent version(s) of AutoCAD and/or MicroStation.
  • Knowledgeable about installing Windows Desktop and Server Operating Systems.

Additional skills, knowledge and abilities:

  • Engineer/draftspersons (AEC) with developed 2D CAD skills. 3D CAD skills are a plus.
  • Self-starter able to work effectively with minimal direct supervision.
  • Must be resourceful, dependable, detail-oriented, well organized, and a team player.

ABOUT US

Transoft Solutions Europe B.V. is a subsidiary company of Transoft Solutions (International) Inc., Canada, focusing mainly on sales and marketing in the EMEA region. Transoft is the global leader in transportation engineering software. Since 1991, we have invested in people, software, and technology to help our clients achieve their full potential. But we’re not just in the business of developing engineering software; we also believe in delivering outstanding sales and technical services.

We develop and support innovative and time-saving CAD-based software for engineers, architects, and drafters for their civil and infrastructure design and planning needs. Transoft’s products have become the de facto standard of the departments of transportation of many state and national agencies throughout the world – a level of success that clearly makes us a worldwide leader in our field! Visit transoftsolutions.com/ for more details about the company.

We believe in teamwork, personal growth, superb customer service and continuous improvement. We like to celebrate our successes, our milestones, and our diversity. Transoft stands behind three building blocks for success: our Customers, our Products, and our People; and culture is a very integral part of our existence. We take every opportunity to enjoy and share the benefits of having large company ambitions and small company agility. We are engineers and developers, account managers and marketers, accountants and administrators. Yes, we might be professional nerds, but after getting to know us, you’ll find that Transoftees are passionate, curious, generous, competitive and friendly. We work hard together to exceed our customers’ expectations.

JOIN US

We invite you to join us. We offer an attractive and competitive compensation package including pay-for-performance incentives, professional development opportunities, savings programs, group health benefits, family friendly policies and flexible work options. If you’re bright, creative, resourceful, and want to make a real difference rather than just be another ‘cog on the wheel’, join our team and start on a journey you won’t regret!

All applications must be in English. We wish to thank all applicants for their interest, however, only candidates under consideration will be contacted.

 

https://transoftsolutions.bamboohr.com/jobs/view.php?id=65